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Remote Support for Macs and Windows

Professional, remote help from the comfort of your own home

A lot of problems can be resolved remotely over the internet - we can have one of our experienced technicians remote into your PC or Mac and help you with a variety of issues.

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Remote Support is charged at £29 for the first 30 minutes, £15 for every 30 minutes thereafter (minimum charge £29).

In order to arrange a remote support session, please call us . Our team will discuss your query to see how we can best help you, and then take an upfront payment of £29 before the session, and will arrange a timeslot for you based on our availability.

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MAC OS/MAC

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Using MAC OS Mojave/Catalina/ Big Sur Screen Sharing

 

Open "Spotlight Search" by either clicking on the magnifying glass in the top right, or by clicking space and command (⌘) simultaneously - this will open a search box. Search for Screen Sharing, which is a built in application. The technician will need your iCloud account email in order to connect to you.

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ALL OTHER MACS

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Using Teamviewer

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Download Teamviewer using this link. After downloading the file, open Teamviewer.dmg, and double click the Teamviewer icon to install the application. After this, open Teamviewer, and please pass the technician your ID & Password which will be displayed once you open Teamviewer.

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WINDOWS COMPUTERS

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Using Windows 10 Quick Assist

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Windows 10 has a built in application called "Quick Assist" - please search for this application. Once open, we will provide you with a 6 digit code to enter where prompted. Once you enter this code, our technician will be able to connect to your computer.

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Windows 7/8/8.1/10 Using Teamviewer

 

Download Teamviewer using this link. You do not need to install Teamviewer, as you can select the 'Run Once Only' option. After Teamviewer is open, please pass the technician your ID & Password which will be displayed once you open Teamviewer.

Terms and Conditions:

• All your data will be handled under the GDPR act. Calls may be recorded for training purposes. Your screen sharing session will not be recorded. We will only take brief notes to document what issue you are experiencing and how we have remedied it.

• Please remove any content from your desktop, and close any apps that you consider to be private.

• We cannot be held responsible for any data loss or technical issues that may arise - without physical access to the machine, our technicians are reliant on the information and problem description provided by yourself.